1. Conditions of Use
DZANICA (“we”, “our”, or “us”) provides this website to you, the user, subject to your acceptance of these Terms & Conditions. By accessing or using this website, you agree to be bound by these terms.
2. Overview
Your use of this website constitutes your agreement to all terms, conditions, and notices stated here. If you do not agree with any part of these terms, please do not use this website.
3. Modification of the Site and Terms
DZANICA reserves the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of those changes.
4. Copyrights
All content on this website, including text, images, logos, product photos, and designs, is the property of DZANICA and may not be copied, reproduced, or distributed without prior written permission.
5. Order & Pelanggan Information
You agree to provide accurate, complete, and current information when placing an order, including your name, phone number, pickup details, and payment information.
You are responsible for ensuring the correctness of your order details. DZANICA is not responsible for issues arising from incorrect information submitted by the customer.
6. Electronic Communications
By placing an order, you agree that DZANICA may contact you via phone, WhatsApp, or email regarding your order, including confirmation, payment updates, stock availability, and pickup coordination.
7. Product Descriptions
We strive to display product descriptions, images, sizes, prices, and availability as accurately as possible. However, FMCG products such as drinks, snacks, and chips may vary slightly due to packaging updates, batch differences, supplier availability, or stock changes.
8. Pengambilan, Delivery & Risk
Orders may be available for pickup or delivery depending on the options provided on the website. Once an order has been handed over to the customer, courier, or pickup representative, responsibility for the product transfers to the customer.
9. Returns & Refunds
Due to the consumable nature of FMCG food and beverage products:
- • Returns or complaints must be made within 1 (one) day from the time the order is received.
- • Products must be unopened, unused, and in reasonable condition for evaluation.
- • Refunds or replacements are subject to review and approval by DZANICA.
- • No refunds will be provided for opened products, taste preference, or issues reported after the 1-day period.
We reserve the right to refuse unreasonable requests.
10. Payment
All orders must be paid in full before processing or pickup. Payment methods may include bank transfer, QRIS, or other payment options provided on the website.
Orders will only be processed after payment is confirmed. For bank transfer payments, a unique transaction code may be applied to help identify customer payments.
11. Stock Availability
Product availability may change at any time. If a product is unavailable after an order is placed, DZANICA may contact you to offer a replacement, reschedule, or refund where applicable.
12. Privacy Policy
We respect your privacy. Any personal information provided, such as name, phone number, order details, and payment confirmation, will only be used for order processing, communication, and internal reporting. We do not sell your personal data to third parties.
13. Limitation of Liability
DZANICA is not liable for any indirect or consequential damages arising from the use of our products or website, including delays, product unavailability, incorrect customer information, or third-party delivery issues.
14. Applicable Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Indonesia.
16. Pickup Date & Time Rules
Customer wajib memilih metode pickup/delivery, tanggal, dan jam sebelum menambahkan produk ke cart. Pesanan hanya akan diproses berdasarkan metode, tanggal, dan jam pickup/delivery yang dipilih saat checkout.
Untuk perhitungan loyalty dan leaderboard, customer wajib menggunakan nomor WhatsApp yang sama pada setiap transaksi agar pembelian terakumulasi dengan benar. Jika menggunakan nomor berbeda, sistem akan membaca sebagai customer berbeda.
15. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us via:
Website: dzanica.com
Instagram: dzanica.bite
WhatsApp: +62 812-8623-0571
